JetQuay is the pinnacle of VIP service at Singapore Changi Airport, designed for travelers who prioritize privacy, comfort, and seamless travel experiences. Whether you're looking for VIP attention amidst the lively atmosphere of Changi's main terminals or you're drawn to the unparalleled privacy of the JetQuay CIP Terminal, we've tailored our services to make every part of your journey smoother and more enjoyable. Our offerings cater to both the business traveler and the luxury seeker, providing personalized check-in, careful baggage handling, and efficient immigration and customs clearance.

The JetQuay CIP Terminal (Commercially Important Person) Terminal is an exclusive, full-service private terminal at Singapore Changi Airport. It caters to business and luxury travelers who seek privacy, comfort, and personalized service. JetQuay provides a range of services, including check-in, baggage handling, immigration and customs clearance, and private transfer to the aircraft, all away from the hustle and bustle of the main airport terminals.

The facility is designed to offer a seamless and hassle-free experience for passengers, whether they are arriving, departing, or transiting through Singapore. Services might include the use of private lounges, meeting rooms, and shower facilities, along with personalized attention to ensure a smooth and comfortable journey. This terminal is ideal for VIPs, business executives, celebrities, and anyone looking for an exclusive travel experience at Changi Airport.

The JetQuay CIP Terminal at Singapore Changi Airport offers a range of premium services designed to provide a seamless and luxurious travel experience for passengers. While the specific services offered can evolve, typically, they include:

• Private Check-In and Baggage Handling: Personalized check-in services where guests can have their baggage processed and boarding passes issued away from the main terminal crowds.
• Immigration and Customs Clearance: Dedicated immigration and customs facilities within the terminal to ensure a quick and private process for entering or leaving the country.
• Private Transfer to and from Aircraft: Passengers are transported directly to and from the aircraft in luxury vehicles, bypassing the regular boarding gates and jet bridges used by the main terminals.
• Lounge Access: Access to private lounges equipped with comfortable seating, refreshments, entertainment, and shower facilities, providing a place to relax or work in privacy.
• Meeting and Conference Facilities: Availability of private rooms and conference facilities for business travelers needing to conduct meetings on the go.
• Concierge Services: Personalized concierge services to assist with travel arrangements, hotel bookings, transportation, and any special requests.
• Security and Privacy: Enhanced security and privacy for travelers who prefer discretion, including celebrities, business executives, and other VIPs.
• Baggage Reclaim Assistance: Assistance with baggage collection for arriving passengers, providing a hassle-free end to the journey.

These services are tailored to ensure that passengers using the JetQuay CIP Terminal experience the utmost convenience, comfort, and efficiency, making their travel through Singapore Changi Airport as smooth and enjoyable as possible.

The JetQuay at Singapore Changi Airport offers a range of premium services designed to cater to the diverse needs of travelers, including GATEWAY, GATEWAY SERVICE WITH BUGGY, QUAYSIDE, JETSIDE, and services tailored for PRIVATE JETS.

Here are the differences among these options:

GATEWAY:
The GATEWAY service is aimed at providing a premium yet more accessible option for travelers. It includes services like personalized check-in, baggage handling, use of the JetQuay lounge, and dedicated immigration clearance. This option is designed for those who seek an enhanced airport experience with added comfort and convenience, without the full suite of VIP services.

QUAYSIDE:
QUAYSIDE offers a higher level of service and exclusivity compared to GATEWAY. It includes all the benefits of GATEWAY along with additional features such as personal escort through the airport processes and luxury car transfers directly to and from the aircraft. QUAYSIDE is tailored for VIP travelers who demand the utmost in privacy, convenience, and personalized service.

JETSIDE:
The JETSIDE service is specifically designed for passengers arriving or departing on commercial flights who desire direct transfer from the aircraft to their vehicle or vice versa. This service is one of the most exclusive, offering the utmost in convenience and time-saving, as it minimizes airport formalities. Passengers can avoid the terminal altogether, making it ideal for those who prioritize speed and privacy.

PRIVATE JETS:
Services for PRIVATE JETS are customized for passengers traveling on private aircraft. This includes tailored ground handling, coordination with private jet operators, personalized check-in and immigration services, and luxury transfers between the aircraft and the terminal. It's designed to provide seamless service for private jet passengers, ensuring a smooth and luxurious transition at the beginning or end of their journey.
Each service tier caters to different preferences and needs, ranging from enhanced convenience and luxury with GATEWAY to absolute privacy and bespoke services with PRIVATE JETS. JETSIDE stands out by offering direct airside transfers, making it unique in prioritizing quick and private transitions to and from the aircraft for commercial flight passengers.

Pricing for JetQuay services varies based on the selected package, ranging from $120 per passenger for basic services in the main Terminal. The total price will be determined by the package you select, any additional services you opt for, the number of travelers, and applicable surcharges.

When considering booking a service with JetQuay, here are the key points to keep in mind regarding their rates and service conditions:

●     Rates and GST: All rates are quoted in USD and are subject to a 9% Goods and Services Tax (GST), effective from January 1, 2024.

●     Service Duration: The maximum duration for completion of both Gateway & Quayside services is 75 minutes. Services exceeding this duration will incur an additional event charge.

●     Surcharges:
○     A 15% surcharge applies for flights arriving or departing between 20:00 hrs to 07:00 hrs.
○     A 15% surcharge is also applicable for bookings made on the same day of travel.
○     Services for Terminal 4 are subject to a surcharge of S$100 per way.
○     Additional stops are charged as new events.
○     Peak season surcharges of 15% apply on the eve of and on public holidays.
○     Specific dates attract a 20% surcharge, including periods around New Year, Chinese New Year, the Airshow, Formula One, Christmas, and their respective dates in 2023-2025.

●     Children and Baggage:
○     Children aged 0 to 24 months are not charged. Children above 24 months are considered full paying passengers.
○     Baggage handling is limited to 2 pieces per passenger. Additional bags are charged at $50 per bag. Odd-sized luggage may incur extra charges.

●     Non-travelling Parties: Limited to 2 persons per event booking, with additional persons chargeable at $50 per person.

●     Amendments and Cancellations: Flight amendments or cancellations made less than 48 hours before the service date and time are charged in full. This also applies to no-shows.

●     Flight Delays: A 50% surcharge applies for prolonged flight delays (>6 hours).

●     Authority and Responsibility:
○     The Immigration & Checkpoints Authority of Singapore has final authority on granting priority clearance.
○     Passengers must ensure they are at the correct terminal (CIP Terminal) for departure. RSBU Travel is not responsible for no-show fees due to departure from the wrong terminal.

●     Restrictions: Departure through the CIP Terminal is not available for Low-Cost Carriers, including United Air. Check with RSBU Travel for restrictions related to other airlines.

●     Arrival Time: Passengers are required to arrive at the Jet Quay CIP Terminal at least 120 minutes before the scheduled departure time.

To book a JetQuay service, you can directly reach out to their Reservations Team by either calling them at (+65) 8123 5527 or sending an email to Reservation@rsbu-travel.com.

To reach the JetQuay CIP Terminal at Singapore Changi Airport, you should follow these general guidelines, keeping in mind that specific directions might vary slightly depending on your point of origin and current airport layout or construction activities. Here's a broad outline of how you can get to the CIP Terminal:

By Car or Taxi:
If you're arriving by car or taxi, you can direct the driver to the JetQuay CIP Terminal, which is separate from the main passenger terminals (Terminals 1, 2, 3, and 4) at Changi Airport. The terminal is located near Terminal 2, on the airport's premises. Look for signage indicating the JetQuay or CIP Terminal as you approach the airport.

By Public Transport:
If you're using public transportation, such as the MRT (Mass Rapid Transit), you'll first need to get to one of Changi Airport's main terminals. From there, you might need to take an inter-terminal shuttle bus or use the airport's Skytrain service to get closer to the JetQuay Terminal. Since the CIP Terminal might not be directly accessible by public transit, you may need to take a short walk or arrange for a pickup from one of the main terminals.

Within Changi Airport:
If you're already at Changi Airport (e.g., transferring from a flight), you can use the airport's internal transportation systems like the Skytrain or shuttle buses to move between terminals. You may need to inquire with airport staff or at information counters for the best route to the JetQuay CIP Terminal from your current location.

JetQuay Services:
For travelers who have booked services with JetQuay, it's advisable to coordinate directly with them regarding the best way to reach the CIP Terminal. JetQuay may provide specific instructions or arrange for direct transfers to their terminal as part of their service packages.

Yes, the JetQuay CIP Terminal at Singapore Changi Airport provides parking facilities for its patrons. If you book a Quayside or Jetside round trip service through JetQuay, you are entitled to complimentary parking for up to 3 days. Should you require parking for a longer period, it is possible to extend this duration for an additional fee. This feature adds convenience for travelers preferring to drive to the airport, ensuring a seamless transition from their vehicle to the terminal and onto their flight, with the peace of mind that their car is securely parked on-site.

You need to go to the main terminal to check in only if you are using GETWAY JetQuay's services. For other services you can proceed directly to the CIP Terminal for check-in and other travel formalities. However, it's important to note that due to security restrictions, passengers flying with certain airlines are required to check in at the main terminal. These airlines currently include United Airlines (UA), Delta Airlines (DL), and various Low-Cost Carriers (LCC). To ensure a smooth travel experience and to get specific guidance based on your airline and flight details, it's recommended that you check the information with us before your flight for the most accurate and updated information.

Yes. Our Reception Team will arrange transportation for you on request.

No, there’s no shopping options available at the JetQuay CIP Terminal itself, however, JetQuay provides a personalized shopping service to accommodate your needs:

• For Arrivals: If you have specific items you wish to purchase from Duty-Free shopping, JetQuay's Guest Relations Officers can buy these items on your behalf. You'll need to provide your credit card details for the purchase, and the items will be handed to you at the CIP Terminal.
• For Departures: Should you wish to make purchases before your flight, you can inform a Guest Relations Officer at JetQuay. They can arrange for a stop at the shopping area prior to proceeding to the boarding gate. To ensure there's enough time for shopping, it's recommended to arrive at the terminal well ahead of your flight.

This service ensures that even though you're using the exclusive facilities at JetQuay, you still have the opportunity to enjoy some of the shopping experiences that Changi Airport offers, albeit with a more personalized and convenient approach.

Yes, your guests, colleagues, or friends are welcome to access JetQuay CIP Terminal if you are using the terminal for departure, arrival, or even if you are in transit. However, please note that there is a limitation on the number of guests who can join you. This policy ensures that the exclusive and comfortable environment of the JetQuay CIP Terminal is maintained for all users. To accommodate your guests appropriately and ensure a smooth experience for everyone, it's advisable to inform JetQuay of your plans in advance and check any specific requirements or limitations that may apply.

JetQuay CIP Terminal services are available to anyone traveling on a commercial flight that departs from or arrives at Singapore Changi Airport's Terminals 1, 2, 3 and 4. This means that regardless of whether you're a business or leisure traveler, flying first class or economy, you can access the premium services offered by JetQuay, including personalized check-in, baggage handling, immigration clearance, and private transfers to and from the aircraft, as long as your flight is associated with one of these terminals. This inclusivity allows a wide range of travelers to experience the convenience and luxury of JetQuay's services.

Yes, you can get GST (Goods and Services Tax) refunds processed when using JetQuay. Their Guest Relations Officers will assist you in arranging for your GST refunds to be processed. They will guide you and help you at the respective refund counters to ensure that your refund is handled efficiently. To accommodate this service, it's recommended to allow an additional 30 minutes, ensuring there is sufficient time to complete the process without rushing. This service adds another layer of convenience to the premium experience offered by JetQuay, making it easier for travelers to claim their GST refunds before departing from Singapore.

If you have already checked in online, you may still use JetQuay services.

On the day of travel

On your travel day, it's important to follow these guidelines when using JetQuay:

• Arrival Time: Plan to arrive at the JetQuay CIP Terminal at least 2 hours prior to your flight's scheduled departure time. This ensures you have ample time to enjoy the personalized services and a relaxed start to your journey.
• GST Refunds: If you are eligible for GST refunds, it's advisable to factor in an additional time of up to 30 minutes. This extra time is necessary to process your GST refunds with the assistance of JetQuay's Guest Relations Officers.
• Check-in Closure: Be aware that the check-in counters will close according to the specific regulations of your airline. It's crucial to check these times in advance to avoid any last-minute issues.
• Departure Restrictions: Please note that departure services through the CIP Terminal at JetQuay are not available to passengers flying with Low-Cost Carriers, Delta Airline, and United Airline. If you're booked with any of these carriers, you will need to proceed through the main terminals for check-in and departure processes.

By adhering to these guidelines, you can ensure a smooth and efficient experience at JetQuay, leveraging the exclusive services offered while also complying with airline and terminal regulations.

Important things to keep in mind:

When planning to use JetQuay for your travel, keep these essential points in mind:

• Travel Documents: Make sure your travel documents, including your passport and any necessary visas, are current and valid for your trip.
• Regulatory Compliance: Adhere to all relevant security, immigration, and customs regulations to ensure a smooth journey.
• Airline Conditions: Be aware that you are bound by your airline's conditions of carriage concerning passengers and baggage. JetQuay provides baggage handling for up to 2 pieces of checked luggage per passenger. Should you have additional baggage, there is a fee of $50 per extra bag, which is subject to surcharges and taxes and can be paid at the reception counter.
• Receiving/Sending-off Limits: If you have guests (non-traveling individuals) coming to send you off or receive you, note that the number is limited to 2 persons per event booking. They should remain in the CIP terminal's main lobby area.
• Liability: JetQuay will not be held responsible for any issues resulting from non-compliance with these regulations.

A Tarmac Transfer Service is a VIP-style airport transportation service designed to enhance your travel experience by providing a luxurious and efficient way to move between your arriving or departing aircraft and the terminal. This service utilizes luxury cars to pick you up directly from the plane and take you to the terminal. It eliminates the need to breeze through crowded and busiest airport terminals, saving you time and ensuring a hassle-free transition.


Benefits of a Tarmac Transfer

• VIP-Style Travel: Enjoy a luxurious and efficient transportation experience from your aircraft to the terminal.
• Enhanced Privacy and Security: Tarmac Transfer Services provide an extra layer of privacy and security, making them an ideal choice for high-profile individuals and celebrities. Avoid the attention and congestion of public areas while ensuring a discreet and safe transit experience.
• Luxury Car Convenience: Be picked up directly from the plane in upscale vehicles, adding a touch of class to your journey.
• Time Savings: Eliminate the hassle of navigating crowded airport terminals, saving valuable time, and ensuring a seamless transition.
• Personalized Service: Experience tailored and friendly assistance, making your travel experience more comfortable and enjoyable.
• Inclusive for All: Tarmac Transfer Services cater to travelers of all backgrounds, whether you’re an experienced globetrotter or new to the concept, ensuring a convenient and relaxing airport experience.

An Airport Tarmac Transfer Service, also known as Tarmac Transfer Service, is a specialized transportation option that connects travelers directly between the aircraft and the terminal, bypassing the need to navigate busy airport terminals.